1. How to request deletion
Write to support@duga.world from the email address you used to sign in to Duga VPN. Put “Account deletion” in the subject line. If you signed in through Google, write from the address of that Google account.
We will delete the account within 30 days and reply to your email once the deletion is complete. If the email comes from a different address, we will ask you to confirm that the account is yours.
If the app is installed, you can delete the account right away: Account → Rules and data → Data deletion → “Delete data” (in the app's Russian interface: Аккаунт → Правила и данные → Удаление данных → «Удалить данные»).
2. What is deleted
- the account email address;
- support chat correspondence and files;
- bonus program invitation codes;
- device names and models.
Devices are signed out of the account and the account's VPN keys are revoked: they can no longer be used to connect.
3. What remains
- payment records with the email address for receipts and balance records — 5 years, as required by accounting law;
- a fingerprint of the email address and sign-in identifier from which the address cannot be recovered: it prevents signing into the deleted account again;
- device records without name and model;
- records of revoked VPN keys and sign-in sessions;
- diagnostic log entries that have already been sent.
For more details, see the privacy policy.