1. Payment cancellation
If the payment was not completed or was declined, access is not activated. If there is a disputed charge, write to support and state the date, the amount and the contact details from the payment form.
2. Refund conditions
- the payment went through by mistake or was duplicated;
- access was not activated after successful payment;
- the service was not provided in full;
- the service was not provided in accordance with the terms of the order;
- the service is unavailable due to a confirmed technical failure on Duga's side.
3. How to submit a request
To submit a refund request, write to support@duga.world. State your full name or contact name, the email or phone number from the payment form, the payment date, the amount, the payment method, the order or payment number if you have one, and a brief description of the reason for your request.
4. Time limits
A request can be submitted within 14 calendar days from the moment the grounds for a refund arose: for delayed activation, from the missed deadline; for a service not provided in full, from the end of the paid period; for other grounds, from the day you discovered the error or failure. The request is reviewed within 5 business days of receipt of the email.
5. Refund time and method
Once the request is approved, the funds are refunded within 10 business days. The funds are returned in full to the same payment details (card or wallet) from which the payment was made.
6. When a refund may be limited
A refund may be limited if the service was provided in full, the violation is related to unlawful use of the service, or the request contradicts the rules of the payment provider and applicable law.
Registered and actual address of the seller: 453118, Republic of Bashkortostan, Sterlitamak, Khudaiberdina St., bldg. 150a, 2nd floor, office 1.