Public Offer

1. Seller

Seller: LLC “Tsifrovoy Servis”. OGRN 5187746012328, INN 9725000741, KPP 026801001. Registered and actual address: 453118, Republic of Bashkortostan, Sterlitamak, Khudaiberdina St., bldg. 150a, 2nd floor, office 1. Contact for support and legal inquiries: support@duga.world.

The Duga VPN app on Google Play is developed and published by Liberty Holding s.r.o., IČO 21889228, address: Plynární 1617/10, Holešovice, 170 00 Praha 7, Czech Republic. The contract for access to Duga is concluded with the seller, LLC “Tsifrovoy Servis”.

2. Subject of the service

Duga provides access to a secure connection service. Access is arranged in the app.

3. Price and term of access

Base plan: 10 ₽ for 30 days of access. One account can be used on several devices; the base limit is 3 devices. The price is stated in rubles.

4. Payment and payment methods

Payment is made through the connected payment providers ENOT, Lava, FreeKassa and other connected services, if they are available at the time of payment. The set of payment methods depends on the provider and is shown on the payment screen; as a rule, these are MIR, Visa and Mastercard bank cards, SBP and USDT. Payment details are entered on the provider's side.

5. Provision of the service and delivery

Duga does not ship physical goods: access is provided remotely through the app. Services under a paid order are provided within 3 calendar days of successful payment. Activation usually happens automatically once the payment is confirmed; if access has not been provided within this term, the user may contact support.

6. Region of service

The service operates remotely. The user is responsible for using Duga without violating the law, the rights of third parties or the rules of payment services.

7. Payment cancellation

Until the payment has been successfully completed, the payment form can be closed or the transaction cancelled on the form's side. If the payment is not confirmed, access is not activated.

8. Refunds

A refund request can be sent to support@duga.world within 14 calendar days from the moment the grounds for a refund arose: for delayed activation, from the missed deadline; for a service not provided in full, from the end of the paid period; for other grounds, from the day you discovered the error or failure. The request is reviewed within 5 business days. Once approved, the refund is made in full within 10 business days to the same payment details from which the payment was made. The detailed rules are published on the Refunds page.

9. Processing of personal data

Personal data is processed under the rules published on the Privacy Policy page. Duga does not store bank card data.

10. Limitation of availability

We strive to keep Duga running reliably, but connection quality may depend on the device, the network, the internet service provider, external restrictions and maintenance work.

11. Details and contacts